With the transition to a value-based reimbursement model, a dramatic paradigm shift in healthcare economics has occurred – driving quality and safety in hospitals while determining payment based on demonstrated quality outcomes. Investing in the right technology can improve your competitive potential in the value-based reimbursement model by deploying evidence-based practice strategies and measuring results.
Training and supporting staff on how best to leverage the new nurse call system is paramount to the success of the technology. Guarantee staff understanding and satisfaction with the nurse call system by providing upfront training, follow-up assessments and ongoing access to resources.
Once a product has been selected, partner with a team of nurse call vendor specialists to finalize the purchase, manage the implementation, integrate with existing technologies and address professional training services. It may prove beneficial to work with a technology partner in your local community, as their service center is more accessible for immediate questions or concerns throughout the purchasing and implementation processes, as well as for ongoing service demands. With a partner nearby, you can save time and money that would be lost when collaborating with a more remote vendor.
Now that you know what the nurse call system should and help achieve, start researching your options and speaking with potential technology partners.
After taking stock of existing IT infrastructure, check the requirements of these technologies. Collaborate with IT departments to identify nurse call systems that will not only work with existing IT infrastructure, but will require the least
time and money to integrate and maintain. This will ensure the selection is not only cost-efficient, but reduces unnecessary work for all impacted groups in the short and long term.
Before you select and deploy a nurse call system you must elect an internal advocate to be involved in all processes. This project manager will oversee gathering of information, collaborating with different teams and the vendor, and ensuring continued training and support for optimal performance. A nurse call system and support resources should fit seamlessly into existing technologies to enhance workflows, limit disruptions and improve performance. To ensure a nurse call system is integrated successfully, you must understand your organization’s needs, capabilities and goals.
The second step to selecting a nurse call system for your hospital or health system is to outline all attainable goals and objectives. Nurses are in a unique position to identify and implement innovative and evidence-based practices. An advanced nurse call system will help your nurses demonstrate ongoing quality improvement. It will also support patient and staff satisfaction by boosting responsiveness with streamlined communication and workflows.
An advanced nurse call system improves communication and workflow across many teams within an organization. The type of nurse call system and key capabilities that work best for an organization can be influenced by a multitude of factors including facility size, location, patient demographics and departmental needs. For example, a hospital in a densely-populated, urban setting will have significantly different needs and resource demands than those of a rural facility.
The process of researching and selecting a new nurse call system doesn’t have to be daunting. Understanding what steps you take and what to consider when comparing the different options available for your hospital or health system will simplify the process from selection through implementation. Partnering with the right technology provider also will ensure your organization achieves its goals through the investment in the short and long term.