Burnout occurs when care teams experience physical, mental and emotional exhaustion stemming from their long hours, stressful work environment and responsibilities. These stressors can translate into a poor patient experience, higher risk for medical errors, and increased staff turnover.Recent studies show longer shifts for hospital nurses significantly raise their levels of burnout, which in turn increases patient dissatisfaction. A survey of nurses in four states showed nurses working shifts of 10 hours or longer were up to two and a half times more likely than nurses working shorter shifts to experience burnout and job dissatisfaction and intent to leave the job. Patient satisfaction dropped as reported burnout increased, suggesting patients can pick up on stressed providers throughout their clinical experience.
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