Long-Term Partnership

Engagement Process

Customers can expect a methodical process that includes full project scoping, clinical and technical discovery, individual solution design, and development of an implementation plan. Coupled with post-deployment service and consulting, Rauland Responder Design & Implementation Services help customers achieve goals now and sustain improvement over time.

Strategic Implementation Lifecycle

Years of clinical and IT experience have influenced our Strategic Implementation Lifecycle, a proven Design and Deploy-phased approach that delivers results.

As partners, our focus throughout the solution design and implementation process is to:
  • Define the ideal user experience with your solution, applying systemic design thinking to the overall product & service experience
  • Determine the business capabilities need to support solution delivery including process, personnel, technology and partners
  • Identify how to best measure the business impact of your Enterprise solution to key stakeholders and document the results
  • Deliver a solution design that can adapt across the implementation timeline with a focus on continuous improvement in response to the organization’s metrics and technology decisions
  • Drive adoption of full solution functionality through the development of standard education plan and e-learning that supports all users over time
  • Guide staff to leverage data for solution-oriented conversations and timely care plan adjustments

Phases and Process Groups

Contact ZYGO Support

This form is the preferred method for contacting the ZYGO Support Team. However, if you prefer, you may send an email message to: support@zygo.com

Note: by submitting this support request form, you agree that ZYGO may use this information to contact you in the future.


* Required entries
 Required for USA and Canada