Service and Support
A committed partner backed by a global distribution network and ongoing support.
Rauland’s Distribution Network: Service When and Where You Need It
Rauland’s service and support model is designed for reliability, responsiveness, and long-term partnership. Whether through our certified distributors or our owned value-added reseller, Rauland Integrated Solutions (RIS), we deliver hands-on support that keeps your systems running and your teams confident.
Built on the strength of one of the industry’s most comprehensive distribution networks, this service model ensures support is always close at hand. With local teams located across the U.S. and internationally, strong regional distribution ties mean you never wait weeks for service. A Rauland specialist is always within reach to keep your nurse call technology and K-12 school communication systems running smoothly and your teams supported.
24/7/365
Distributors located within two hours of most installations, reducing downtime and ensuring smooth operation.
Tailored Solutions
Local teams collaborate with you on custom integrations that advance your operational goals.
Deep Commitment
Your success is important to us, which is why you can count on our service and support team members to make sure your investment is working for you.
Future-Ready
Regular engagement helps solutions evolve with your needs, from product updates to strategic planning.
Rauland Integrated Solutions (RIS)- Rauland’s Distribution Division
In 2024, Rauland’s distribution divisions, Rauland Florida, Rauland SoundComm, and Rauland California, united under one legal and brand identity: Rauland Integrated Solutions (RIS). With eleven offices across four states (California, Florida, Ohio, and Michigan), RIS operates as a wholly owned subsidiary of Rauland-Ametek and delivers advanced communications, workflow, and life-safety solutions for healthcare and education.
RIS provides:
- Operational needs assessments
- Transition planning and implementation support
- System training, programming and certification
- Ongoing service support along with technical and clinical assistance
- Integration with adjacent technologies
